IT Customer Service New Associate
Role & Eligibility Summary
About the Company & Role Overview
The IT Customer Service New Associate will manage customer queries, handle escalations, and resolve complaints within SLAs using email and chat. The role involves recording, diagnosing, and troubleshooting incidents as a non-voice support agent. Candidates should be proficient in typing and email processes, working under detailed instructions in a rotational shift environment.
Selection Process & Interview Rounds
• Round 2: Technical Interview 1 (DSA, Code Optimization & Project Deep Dive)
• Round 3: HR & Fitment Discussion (Work Culture, Relocation, Compensation & Next Steps)
Resume Tips & Application Guidance
• Include verified GitHub repository links showcasing clean, modular code with descriptive README files.
• Tailor your resume keywords to match Accenture's core tech stack for maximum ATS readability.
Perks & Benefits
• Professional mentorship from experienced senior team members
• Competitive compensation package with structured career growth opportunities
How to Apply for IT Customer Service New Associate
1. Click the "Apply Now" button to visit Accenture's official careers portal.
2. Complete your personal, contact, and academic details.
3. Upload your updated ATS-friendly resume and submit your application.
Frequently Asked Questions (FAQ)
1. Who is eligible to apply for IT Customer Service New Associate at Accenture?
Candidates meeting the qualification criteria (Any Graduation Years of Experience) and 0-2 years can apply.
2. What is the job location for this position?
The work location is Hyderabad.
3. What is the expected selection process at Accenture?
The standard recruitment process involves an Online Assessment, Technical Round, and HR Discussion.